There are many ways to complain to OPay. The exact way to complain depends on the type of complaint you're lodging to the customer care service.
Let's take for instance, if you're transaction is still in pending, you can easily lodge a complain by clicking on the "Dispute" button that's available on the transfer receipt call the attention of the support team for help.
In this article, I'm going to explain the various ways to complain to customer care service in the OPay and the type of complaints that can go for each channel.
How to complain to OPay
1. Dispute a transaction
To report a transaction that's not successful or pending or having any issue, kindly login to your OPay account via app and click on "History". Search for the transaction receipt in question and click on the "Dispute" button to lodge a complain.
2. In-app Live Chat
Another way to complain to OPay is by chatting live with the customer care service in the app.
To do that, login to your account, click on "Me" tab and click on "customer service center". Now, scroll down to and click on "Live Chat" button to begin lodging complain to OPay customer representative.
Alternatively, you can live chat OPay customer representative via Whatsapp on +2349165998936.
3 Visit OPay Offline Address
You can also lodge complains to any OPay offices available nationwide.
List of OPay Offices available in Nigeria
ABUJA
Uyk Hexahub Plaza, Balanga Cresent off Uke Street by Bolton White Hotel, opposite Hawthrone Suites, Garki 11, Abuja
LAGOS
- Allen Ikeja: No 103 Mosesola House, Allen Road, Ikeja, Lagos
- Festac: Plot 3084, 24 Sky Castle Plaza, Festac Access Road, beside Santiago Hotel, Festac Town, Lagos
- Ikorodu: No. 132B Lagos Road, Ikorodu Jumofak Bus Stop, Ikorodu, Lagos State
ABEOKUTA
Dolly House, Opposite Laroy Hotel, Abiola Way
IBADAN
No. 93, MKO Abiola Way, adjacent Bond Mall, beside Total Filling Station, Ring Road, Ibadan
JOS
Thilda's Center, Shop 12 Opposite Gig Logistics, Dadin Kowa 3rd Gate, Jos
KADUNA
ASD City Mall, Katsina Road by Independent Way, Kaduna State
KANO
Yahaya Gusau Road, by NNDC Quarters, opposite Kano State Polytechnic, Gadon Kaya, Kano State
OSOGBO
KLM 3, Gbongan-Ibadan Expressway, opposite Fakunle Justrite Mall, Osogbo, beside MTN Office, Osun State
BENUE
Chiventis Plaza, Atom Kpera OAD, Modern Market
AKWA IBOM
Plot 104 Nsikak Eduok Ave, Homelight Properties, After Full Life Christian Centre, Two Lane, Uyo
IMO
No. 138 Tetlow Road, off Lagos Street
ABIA
No. 37 Okigwe Road, opposite Hotel De Ville, Aba South LGA, Abia State
KOGI
No. 36, 1BB Way, opposite Kogi State Revenue House, Lokoja, Kogi State
PORT HARCOURT
Plot 79 Evo Road, opposite Medicine Mart Pharmacy, GRA Port Harcourt, Rivers State
EDO
5, Dawson Road, Opposite Felona Hotel, Benin City, Edo State
AKURE
No. 1, Leo Junction, Opposite Nepa Step Down, Oyemekun Road, Akure, Ondo State
ASABA
64, DLA Road, by Standard Life Junction, Asaba, Delta State
ILORIN
No. 163, Anu Oluwapo Complex, Ajase Ipo Road, opposite Savannah Hotels, Gaa Akanbi Junction, Ilorin, Kwara State
ENUGU
No. 28 Edenwo Street, Assemblies of God, New Haven, beside McChuk's Hospital, Enugu
NIGER
Emence Plaza, Paiko Minna Road, Adjacent Stanbic IBTC Pension Office, Tunga Minna, Niger State
WARRI
No. 60 Airport Road, close beside Eco Bank, Warri, Delta State
NASARAWA
27 Vawa Plaza, opposite AGB Hotel by Wisdom Supermarket, One Man Village, Karu along Keffi-Makurdi Expressway, Nasarawa State.
You can visit any of these offices to lodge your complain. A customer representative will attend to you in person.
4. Support Email
Another way to complain to OPAY is by sending an email to customerservice@opay-inc.com for lodging of complains. However, if you want to report fraud, you can send an email to ng-antifraud@opay-inc.com. For product inquiries, send email to ng-support@opay-inc.com.
5. Call
Lastly, you can call OPay customer representative via 07008888328, or 02018888328 to lodge a complain.
