Kuda's safety mode is a security measure that activates automatically when you sign in on a new device. It's a security feature that restricts certain transactions for 24 hours to protect your account from unauthorized access.
Even if someone know your login credentials, and use it to access your Kuda account, they cannot immediately perform any transfer within the next 24 hours. This will help to protect your money if someone else gains unauthorized access.
Once you've logged into the new device with your email and password, and you've verified your identity by confirming the OTP code sent (via Whatsapp, SMS or Email) to your registered phone or email address, the restrictions will be lifted, and you will have full access to your account again.
However, it's important to understand that this security feature is only applicable to new devices. If your account is accessed without your consent on registered device, I'm afraid to tell you that your money may not be in safe hand.
How to remove safety mode on Kuda
Follow the steps explain here to simply exit account from safety mode on your Kuda Bank App:
- Open the Kuda Bank App on the new device that you want to register.
- Since it's an unrecognized device, Kuda will need to verify your identity. So, an OTP code will be sent to your registered phone number via Whatsapp or SMS. If you don't have access to your phone number, you can request the code to your email address.
- Once you receive the code, confirm it on the provided space on the Kuda App. After successful sign-in message, your account will automatically exit the safety mode.
In a nutshell, once your identity is confirmed via the otp code sent to your registered number or email, the safety mode will be removed.
Private Mode vs Safety Mode
The Kuda Bank also offers other security features to safeguard your money on the mobile banking app. Another security measures are private mode, biometric ID login, and the ability to freeze your account for certain period.
The most important thing to note is that the private mode is different from the safety mode on the Kuda App. The private mode hides your account balance from onlookers. It includes two main features: Panic Balance and Hide Balance.
The panic balance displays a lower balance instead of your actual account balance whenever you shake your phone. Shaking the phone again will reveal your true balance. This is useful in situations where you want to quickly hide your real balance from anyone who wants to see your screen.
On the other hand, the hide balance hides your account balance on the app interface, preventing it from being visible to anyone who might be watching your screen.
How to activate private mode on Kuda
Activating "Hide Balances"
- Login to Kuda app and click on "More".
- Click on "Settings" on the More page.
- Click on "Private Mode" and toggle on the "Hide Balances" toggle.
After activating the "Hide Balances" feature, your Kuda account balance will look like this:
Activating "Panic Balance"
To enable panic balance on Kuda app, kindly login to the app and navigate to "settings" under the "more" tab. Click on "private mode" and select "panic balance".
Now, set the amount you want the privacy feature to display whenever you shake your phone and click on "save" to finalize your actions.
You can now go back to your home page to shake your device to show the panic balance. Lastly, please note that both "hide balances" and "panic balance" are designed to give you greater control over your account's security and privacy, ensuring a safer banking experience with Kuda. Nothing more.
