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| Luno Sign-in Page |
Luno is a UK-based crypto platform operating in African countries including Nigeria and South. Recently, the platform relaunched in Kenya where it exited 10 years ago due to regulatory issues.
However, it operations in South Africa is based on a regulatory License called "Financial Services Provider," with a registration number 53314. Luno was established in the country in 2013, the same year it's established in Kenya.
Its South African operations are centered in two offices: one in Johannesburg, the main financial hub, and another in Cape Town, a key tech hub. These offices serve as regional headquarters for Africa.
Luno offers three core products in South Africa:
- Luno Wallet
- Luno Exchange
- Luno Enterprise, where APIs services, institutional investor services, and merchant integration are made available for businesses and entrepreneurs.
The key reason for this article is to solve the issues some customers are facing accessing their Luno account. Although, Luno is actively involved in customer engagement, such as hosting events and offering services like Luno Pay, which allows crypto payments at retailers like Pick n Pay.
However, sign-in issues keep arising among users. This is the main reason we've decided to compile an easy step-by-step instructions that'll guide Luno customers to successfully and securely login to their crypto account without any errors.
But first, let's discuss some errors customer usually face when they try to login to their accounts.
Luno Login Errors and Solutions
1. Two-Factor Authentication (2FA) Code Issues
Luno Two-Factor Authentication (2FA) Code are the six-digit 2FA code obtained from Google Authenticator or Authy. This code is used to add an extra layer of security to your Luno account when signing in. When the 2FA is enabled, it'll require not just a password, but also a second form of verification—like a code sent to your phone or a fingerprint scan.
When 2FA error occurs, it's caused by inaccurate time settings on the your mobile device, which desynchronized the 2FA code generation. For example, if you copy 2FA code on Authy and the time runs out before you paste the code into Luno for login, the login process will pop-up errors.
Therefore, you should make sure that your device's time settings are correct (e.g., set to automatic). If the 2FA app was deleted or the device was lost/stolen, you can follow Luno’s account recovery process, which requires access to their registered email and phone number for a one-time PIN.
2. Account Lockout or Restrictions
If your Luno account is restricted, you'll often get an error message stating that "you cannot log in or access funds due to account restrictions or closure". This error usually happens when your Luno account is flagged as high-risk or locked out due to security concerns, such as suspicious activity, or incomplete KYC verification.
It's important to note that this issue did not affect you only. Some Luno users in South Africa have also reported accounts being locked without prior notification. However, in this type of situation, submitting a ticket to Luno’s support team will help in solving it.
To submit a ticket to Luno customer care service:
- Visit https://guide.luno.com/hc/requests/new on your device's browser.
- Enter your queries and submit images to back your claims up (if necessary).
- Enter your Luno ID or Email Address for the customer representative to know your account.
- Do not submit your Luno password or OTP code as it's confidential.
- Additional verification documents such as bank statements, payslips, or a photo with ID may be required by Luno to unlock your account.
3. Having Multiple Luno Accounts
Having two or more Luno accounts violates Luno's company policies. Luno allows only one account per person. Attempting to log in with a second account will lead to flagging the first account, and you'll eventually get error messages on both accounts.
To resolve this issue, you need to close one account. To close up Luno account, especially the one that's been placed under accessing restrictions, you'll need to contact Luno support to regain access to it and delete the account. Then, you'll contact Luno again to un-restrict the original account.
4. Luno App Glitches
Luno app glitches can also cause login issues at login page. The app can crash or reverts to the login page when trying to sign-in, bringing access back to the start. Some Android users in South Africa have reported that recent app updates have caused crashes and login issues to their Luno accounts.
After updating my Luno app, I’ve been unable to log in. The app keeps crashing or reverting to the login screen on my Android device, even though my credentials and 2FA code are correct, user who decided not to be named stated in South Africa.
However, to resolve this issues, you may need to update the Luno app to the latest version, clear the app cache, or reinstall it. If issues persist, then you can login via web or contact Luno support for assistance.
5. Login Credentials Stolen
Definitely, you will face serious login issues if your Luno Login credentials are stolen by phishing attacks. You can fail into phishing scams when you attempt to sign-in your Luno account on a fake Luno website.
Scammers usually create fake Luno login pages to collect victim credentials. The page will look exactly like Luno Login page, deceiving Luno users to enter their login details. Once the Login details are input on the page, the scammers will see all the details at their end. Next, you'll receive calls from the imposters posing as Luno staff requesting for your OTPs or 2FA codes.
In this situation, you should know that you've fallen victim of phishing scams. So, don't give any code to the imposters and report the issue immediately to Luno. However, in a situation whereby you've given the code requested to them, call to Luno immediately you notice to report the situation.
More so, always fact check Luno official URL to be www.luno.com before you login your credentials. You can also use Luno app to login your account. It's not always easy for phishing attackers to mimick Luno app.
6. Forgotten Luno Password
This is common among Crypto users who have multiple accounts or haven't login for a long time. Users cannot log in because they’ve forgotten their password is the error message that'll pop-up when trying to access your Luno account.
However, it's important that this is not a serious issue. You can use the "Forgot Password" prompt on the Luno login page to initiate account recovery. This requires access to the registered email and mobile number to receive a 6-digit one-time PIN. If 2FA is enabled, access to the authenticator app is also needed.
How to Login into Luno Account
There are five different ways to login into Luno account:
- Sign-in with Email
- Sign-in with your Social account
- Continue with Google
- Use Apple ID
- Sign-in via Luno app
You see, all the sign-in methods can be used on Luno app and via web. But Luno app cannot be used on web. Signing-in using your social account involve using you Facebook account or Twitter to access your Luno account. However, these accounts must have been given permission under your Luno account settings to do so.
Logging in via Google and Apple integration is also one of the most secure and direct way to sign-in to your Luno account. It requires no otp or 2FA code. Once the Google Account or Apple ID stay signed in on your device, you can easily use it to access your Luno account without any hassle.
However, using your registered email address to login would require password and additional verification such as 2FA, and OTP sent to the email or phone number (if enabled).
In a nutshell, you can access your Luno account using all these sign-in methods. But if you're encounter errors during sign-in, review the issues discussed above to resolve the error.
