Nigerians are used to long awaited responses from the customer service teams especially if it's a financial resolution on fintech or bank apps. To solve this problem, many fintech companies including Moniepoint implement support via live chat mostly available in-app.
In one way or another, users may prefer to contact customer care via live chat instead of other methods of getting support. Some of the reasons include: instant response, convenience, and cost effective.
Furthermore, live chat support eliminates multi-tasking friendly in the sense that users can continue using their devices while chatting which contradicts phone support that demands full attention.
More so, live chatting customer care service provides written records of the conversation, which can be referred to later for instructions or dispute resolution. Live chat is often available 24/7 and eliminates long call queues.
Hence, the demand for live chat support on bank apps are rising. It's not only Moniepoint that's providing this feature in its personal and business banking app, other fintech apps and banks like OPay, Palmpay and Kuda are also offering live chat via their mobile banking applications.
How do i contact Moniepoint customer care live chat?
Connecting with Moniepoint support team via in-app live chat is simple. This can be achieved via either Moniepoint personal banking app or business banking app. However, it's important to note that "live chat" is not available on the Moniepoint web application.
Follow these steps to contact Moniepoint customer care live chat:
1. Open the Moniepoint mobile app and login using your phone number and password.
2. Next, click on 'More' and choose 'Help & Support' on the more page.
3. You will be taken to the Moniepoint's contact page where you will see various means of getting support.
4. Now, select option 1 which is "Chat". Here, can choose to live chat customer care in-app by selecting "Live web chat" or start a conversation on WhatsApp by selecting "WhatsApp".
Any of the chat methods you prefer, you will always get support instantly from hand-on-desk customer representative, not chatbot.
Read also: Future-proof banking with AI and data training.
Other means to contact Moniepoint customer care
In addition to live chat contacting methods, you can also get in touch with Moniepoint customer care service through calls by dialing +2342018889990, email by sending messages to support@moniepoint.com, Moniepoint help/FAQs page, and social media platforms like Twitter, Facebook and Instagram.
However, it's important to take note of the response time. The response time varies depending on the contact method. The Live Web Chat and WhatsApp have the fastest responses time, averaging 1 minute. Phone calls to +234 201 888 9990 typically receive a response within 2 minutes. Meanwhile, email inquiries sent to support@moniepoint.com have the longest response time, averaging 12 hours.
